Behind Every Great Customer Experience

Every customer conversation, connected.

Enterprise CPaaS and AI engagement infrastructure for global SMS, Voice, omnichannel messaging, and intelligent customer operations.

Global delivery coverage
Compliance-supporting operations
SMS, Voice, WhatsApp & RCS
AI-assisted engagement

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Human Conversations at Global Scale

220+countries covered

500+global telecom operator partnerships

600+operator connections

150+direct carrier connections

24/7platform monitoring

Our Partners

Trusted by Industry Leaders

8 of China’s top 10 are our clients 2024 industry index

Powering communication for businesses across the globe

All Talktide Products

One platform for every customer conversation.

Explore Talktide’s five connected products: SMS, Phone Numbers, Voice, Talktide Touch and Talktide Smart.

A customer using Talktide messaging services in Kuala Lumpur

Message deliveredVerified route · real-time delivery status

SMS

Dependable messaging for every business moment.

Maintain customer engagement and deliver timely updates worldwide with fast, secure enterprise SMS.

Built for developers.

Launch quickly with secure APIs, code samples and direct carrier connections.

Made for engagement.

Run notifications, verification, marketing and two-way conversations.

Enterprise delivery.

Track delivery, quality and performance through one secure platform.

A Malaysian business professional using a Talktide local number

Local number active100+ countries · verified inventory

Phone Numbers

Build a trusted local presence in every market.

Secure immediate access to local, national, mobile and toll-free numbers through a developer-friendly platform.

Worldwide number coverage.

Choose local, national, mobile and toll-free inventory in 100+ countries.

Bring your existing numbers.

Port numbers online with support for complex enterprise requirements.

Programmatic control.

Manage inventory, compliance and routing through one API.

Voice route connectedLow latency · live quality monitoring

Voice

Reliable voice, built to scale globally.

Connect calls securely with flexible voice infrastructure engineered for customer service, authentication and growth.

VoIP and SIP Trunking.

Flexible routing for local and global operations.

Voice API and OTP.

Embed calling and secure authentication in any journey.

Control every call.

Forwarding, analytics, monitoring and fraud protection.

Rich message deliveredWhatsApp · RCS · MMS · Social

Talktide Touch

Every messaging channel through one API.

Create richer conversations across modern messaging channels without adding operational complexity.

MMS and RCS.

Deliver branded, interactive and media-rich experiences.

WhatsApp and social messaging.

Meet customers in the channels they already use.

Automatic fallback.

Keep conversations moving with monitoring and smart routing.

AI conversation resolvedPersonalised · governed · available 24/7

Talktide Smart

Create AI customer experiences without coding.

Automate conversations with controlled AI, content management, personalisation and security-first governance.

Anyone can build.

Create and maintain automated conversations with an intuitive no-code builder.

Controlled and personal.

Understand context and intent while connecting to existing customer data.

Security first.

Protect access, content and conversation quality with enterprise controls.

01 / 05 · SMS

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Our Platform

One platform for messaging, voice and intelligent customer operations.

Five products for messaging, numbers, voice, omnichannel delivery and conversational AI.

Swipe to compare all five products

SMS

Dependable SMS messaging for OTP, notifications, marketing and two-way customer engagement, delivered worldwide.

Built for every messaging team

For developers

Send and receive messages in minutes with an API key, code samples and detailed documentation.

For marketers

Launch personalised database campaigns and connect messages to mobile landing experiences.

For customer service

Send timely alerts, reply to enquiries and manage conversations through one operating view.

Use cases

One-time password Marketing Secure updates Reminders Two-way messaging Donation

Talk to sales

Core capabilities

SMS API and unique API key

Full developer code and docs

60+ direct carrier connections

Two-way messaging with keywords

Mobile landing pages

Configuration and analytics

Messaging Gateway for API setup and traffic control

Message Log with delivery status, content and cost

Messaging Analytics for real-time volume and performance

Enterprise value

98% open rate
Worldwide delivery under 10 seconds
Highly secure and certified
Campaigns from your databases

Industry Solutions

Tailored solutions for every industry.

Communication workflows for finance, retail, mobile, services, commerce and hospitality.

Swipe to explore all six industries

Financial Services

Banking, insurance, securities and consumer finance — verification, notifications, marketing and compliant collection across every digital service scenario.

How we help

Automate verification, notifications, marketing and compliant collection across SMS, RCS and voice.

What this solution covers

A complete communication layer for acquisition, authentication, service, retention and collection.

Financial services professionals in Malaysia reviewing mobile customer communications

Connected Customer Journey

One communication partner to simplify complex workflows.

We become an extension of your team, helping you move from planning to performance with confidence.

01
SMSInstant & reliable updates

10:00 AM
Your Grab ride to KL Sentral is confirmed. Ref: GP1234. View details: prb.to/abc123
02
VoiceCall to notify, verify or authenticate

10:02 AM
Hi Aisyah, this is AirAsia. May I confirm your travel date?
03
WhatsApp / RCSShare rich updates in-app

10:05 AM
Check-in reminder: your flight to Bali (DPS) tomorrow at 9:45 AM.
04
AIAnswer questions and resolve instantly

10:06 AM
Can I change my seat?
Yes, I can help with that. Which seat would you like?
05
ResultHappy customers. Better outcomes.

10:07 AM
Thank you! Everything is set. Resolved

Scroll to follow the complete five-step journey

How We Work

How Talktide works with your team

From discovery to launch and continuous optimisation, with regional experts at every step.

Discover needs

We learn your goals, use cases and customer journeys.

Use-case mapping
Channel strategy
Success metrics defined

Design and integrate

Our experts design the right solution and integrate with your systems.

Solution design
API integration
Testing and validation

Launch and optimize

We launch together and continuously optimize for better outcomes.

Go-live support
Performance optimization
Ongoing account success

Swipe to explore all 3 steps

Human support

Real people, 24/7, across the region.

Regional expertise

Local teams, local knowledge.

Commitment to your success

Long-term partnership, measurable impact.

Customer Success

Customer success across Southeast Asia

Regional communications that turn everyday interactions into stronger customer relationships.

Customer Story

Explore industry solutions →

Enabling stronger customer engagement across Southeast Asia

The challenge

Deliver personalized communications at scale across Malaysia and Indonesia while maintaining high reliability and compliance.

The solution

Talktide delivered a secure, scalable platform across SMS, WhatsApp and Voice with local connectivity.

The impact

Higher campaign response rates across multiple markets.
Improved customer satisfaction and operational efficiency.

“

Talktide has been a reliable partner in helping us connect with our customers—clearly, simply and at the right time.

Digital Engagement Lead
Southeast Asia

Seamless coverage

All-channel engagement with global reach — 220+ countries covered, 600+ direct operator connections and global delivery in under 5 seconds.

Value communication

Delivering value to end users while ensuring ROI for business clients, backed by a 24/7/365 service-support system for global customers.

Continuous improvement

Growing together with global partners — local licensing support and resource integration, with deployment across Southeast Asia, Greater China, Europe and the Middle East & Africa.

Compliance & Trust

Built on trust. Designed for compliance.

Secure communication controls across Malaysia, Indonesia and global markets.

Malaysia PDPA

PDPA Malaysia support

Build clearer personal-data handling into messaging, support and campaign workflows serving customers in Malaysia.

Notice and consent checkpoints
Data-minimisation guidance
Access and role controls
Retention workflow review
Incident escalation paths
Vendor handling checkpoints

Outcome

A more consistent operating model for customer data across channels, teams and campaign stages.

Indonesia PDP

Indonesia PDP Law guidance

Align customer communications with practical controls that support Indonesia’s personal-data protection requirements.

Lawful-basis checkpoints
Data-subject request routing
Cross-border transfer review
Retention and deletion controls
Processor responsibility mapping
Incident response workflows

Outcome

Clearer ownership and traceability for customer data used across Indonesian communication journeys.

Local Registration

Sender registration guidance

Coordinate the documents, carrier requirements and market-specific steps needed for compliant local sender registration.

Sender ID requirement review
Document checklist preparation
Carrier submission support
Market-specific status tracking
Change and renewal handling
Launch-readiness validation

Outcome

Fewer registration surprises and a more predictable path from sender setup to production traffic.

Audit & Reporting

Audit-ready records

Maintain useful operational evidence across messaging activity, access, configuration changes and delivery outcomes.

Message activity history
API and access records
Delivery receipt retention
Configuration change trail
Review-ready exports
Operational exception notes

Outcome

Faster internal reviews with clearer records for compliance, security and operational stakeholders.

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Guidance supports implementation planning; final legal obligations should be confirmed with qualified counsel.

Talktide Regional Team

Let's Build Better Customer Engagement Together

Speak with our team or

Raymond Tee

Regional Director · APAC

Digital Card

Penny Peng

Representative of Indonesia

Digital Card

Every customer conversation, connected.

Trusted by Industry Leaders

One platform for every customer conversation.

Dependable messaging for every business moment.

Build a trusted local presence in every market.

Reliable voice, built to scale globally.

Every messaging channel through one API.

Create AI customer experiences without coding.

One platform for messaging, voice and intelligent customer operations.

Built for every messaging team

Core capabilities

Configuration and analytics

Tailored solutions for every industry.

Financial Services

Financial services communication scenarios

Trusted in real operating environments

One communication partner to simplify complex workflows.

Choose a new departure

Flight updated

How Talktide works with your team

Discover needs

Design and integrate

Launch and optimize

Customer success across Southeast Asia

Enabling stronger customer engagement across Southeast Asia

The challenge

The solution

The impact

Seamless coverage

Value communication

Continuous improvement

Built on trust. Designed for compliance.

PDPA Malaysia support

Indonesia PDP Law guidance

Sender registration guidance

Audit-ready records

Let's Build Better Customer Engagement Together

Raymond Tee

Penny Peng